Enhancing Human Touch in Healthcare: The Role of Generative AI and Multimodal Technologies
Thursday, February 08, 2024
Despite investing over $38 billion in electronic health records since 2011 in the US, many healthcare professionals continue to express dissatisfaction with the technology. Our current approach of simply ‘adding technology’ into healthcare has not been successful.
In this talk, I will address the need for technology to align with our values, social norms, and existing infrastructure in order to integrate seamlessly with healthcare processes and improve access and equity. I will argue that the issue with health AI is not technical but rather an adaptive one. Closing the loop on smart health will involve people themselves to change rather than trying to ‘anesthetize’ them so we can go off and solve it using our AI.
I will provide examples from our work on how collaboration between computer scientists and healthcare professionals can lead to effective AI solutions, such as using AI to quantify movement disorders remotely via a webcam and improve empathy and listening skills for doctors assisting terminally ill patients or using AI to help individuals with autism improve their social skills. By adopting the principle of “AI in the loop: Humans in Charge,” we can ensure that technology is developed to serve and empower patients, healthcare professionals, educators and more.
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Speaker/s
Ehsan Hoque is an Associate Professor of Computer Science at the University of Rochester where he co-leads the Rochester Human-Computer Interaction (ROC HCI) Lab. His work focuses on understanding human behavior and designing systems to improve equity in healthcare and education, benefiting those with communication challenges, including autism and PTSD. Dr. Hoque earned his Ph.D. from the Massachusetts Institute of Technology in 2013, where his dissertation of ‘using computers to help with conversations’ was highlighted by the MIT Museum as one of MIT’s most unconventional inventions and received ACM Ubicomp 10-year-impact award in 2023. This work has inspired “presenter coach” in Microsoft PowerPoint, used by millions everyday. Dr. Hoque’s ideas and impact have been recognized through the MIT Technology Review's Top Innovators Under 35 Award in 2016 and the Early Career Award from the US Army Research Office. In 2017, Science News named him one of the one of ten early- to mid-career scientists to watch. In 2020, he was recognized by the US National Academy of Medicine as an emerging leader in health and medicine. Dr. Hoque serves on the board of the Health Sciences Policy by US National Academies, and is a Distinguished Member of ACM.
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